Refund policy

Last updated: November 2, 2026

Need help with an order? Start with our Support page. Include your order number, the email used at checkout, and a brief description of the issue. Please contact us before sending an item back.

30-day return requests

You may request a return within 30 days after delivery. For a change-of-mind return, the item must be unused, uninstalled, and in its original condition, with its packaging and included parts. Please keep your order confirmation as proof of purchase.

We coordinate approved returns with our fulfillment partners. We will give you the return instructions and the correct address before you ship anything. Depending on the item, the return facility may be overseas. Do not send returns to the address printed on the parcel or to an address found elsewhere without our instructions.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact us as soon as you notice a problem. Photos of the item, packaging, and shipping label can help us resolve it. We will arrange an appropriate replacement or refund for a confirmed fault, damage, or incorrect item.

If a return is needed because of our error or a faulty item, we will provide prepaid return arrangements or agree to cover reasonable return costs before you send it. For some low-value faulty items, we may issue a refund without requiring a return. Please wait for our instructions before disposing of the item.

Return costs

For a change-of-mind return, you pay the return shipping cost. We will tell you the return destination before you decide to proceed; international postage can be expensive. We do not charge a restocking fee. Original delivery charges are not refunded for change-of-mind returns, except where required by law.

Refunds

We will let you know when your return has been received and reviewed, or when we approve a refund that does not require a return. Approved refunds are sent to the original payment method within 7 business days. Your payment provider may need additional time to post the credit.

If we supplied a faulty or incorrect item, or cannot fulfill an order, the refund includes the applicable original delivery charge. For a partial return, we will explain the refund amount before processing it.

Cancellations, missing parcels, and exchanges

Contact us promptly if you need to cancel or correct an order. We will try to help before it is dispatched, but we cannot guarantee changes once fulfillment has started. Your rights if we cannot ship within the promised time are unaffected: we will offer the choice of agreeing to a revised shipping date or cancelling the unshipped items for a full refund.

If a parcel has not arrived by the end of the quoted delivery window, contact us so we can investigate and arrange the appropriate resolution. For exchanges, contact us first so we can confirm availability and the next steps.

This policy does not limit any rights or remedies you have under applicable consumer law. Rennauto remains your point of contact for resolving your order; you do not need to negotiate with our suppliers yourself.