Shipping policy

Where we ship

Rennauto currently accepts orders for the 50 United States and Washington, D.C. We do not currently offer delivery to U.S. territories, military addresses or destinations outside the United States. Availability can vary by product and delivery address.

Shipping rates

Standard tracked shipping is $4.95 for orders below $50 and free for orders of $50 or more after discounts, before taxes. Any item-specific shipping option and the final shipping charge are shown at checkout.

Processing and delivery

Products are fulfilled directly by our suppliers and may ship from overseas, including China. Order processing takes place before carrier transit begins. We email tracking information when your parcel ships.

Our general tracked-shipping estimate is 7–30 business days in transit after dispatch. Some items have a different estimate shown at checkout. Delivery varies by item, destination and carrier; Hawaii and Alaska can take longer than many mainland routes. Business days exclude weekends and holidays. Customs processing can also affect arrival times.

If an item becomes unavailable or we cannot meet the shipment timing stated for your order, we will contact you with updated information and the option to cancel the unshipped item for a prompt refund. If no shipment time was stated and we cannot ship within 30 days, we will ask whether you agree to the delay or prefer a refund.

Tracking and separate parcels

Items in the same order may arrive in separate parcels, with separate tracking updates. Tracking may take time to show the carrier's first scan. If tracking stops updating or your parcel has not arrived within its estimated window, contact us so we can investigate with the supplier and carrier.

International shipments and customs

Customs duties or carrier clearance charges may apply to international shipments and may not be collected in our checkout. If a carrier requests an additional import payment, contact us before paying so we can review the shipment and charge with our supplier.

Address changes and delivery problems

Check your delivery address carefully before placing an order. Contact us promptly if it needs correcting; changes may not be possible after dispatch. For a missing, damaged or incorrect delivery, keep the packaging and any photos that can help us investigate.

For help, use our Contact & Support page. Include your order number and checkout email. For return instructions, see our Return and Refund Policy before sending an item back.